Password Is Not Saved in Outlook or Outlook Express
Problem:
You are repeatedly
prompted to enter your password in Outlook Express or Outlook in
spite of how many times you have checked the [Save Password] box.
There have been a number of different solutions offered on the
internet, some very similar in nature. This is a compilation of
those different methods that to the best of my knowledge should work
for the majority of situations. The three step process is detailed
below:
Solution:
Back up the Registry
- Click Start, click
Run, type regedit in the Open box,
and then click OK.
- Navigate to and select:
HKEY_CURRENT_USER \ Software \ Microsoft \ Protected Storage
System Provider
- Right click Protected
Storage System Provider and select Export.
- In the File name box, type
a unique name for the key.
- In the Save In box,
click a location for the file to be saved. Click Save.
- Close Registry Editor.
Remove User
Account Information
- Click Start, click
Run, type regedit in the Open box,
and then click OK.
- Navigate to and select:
HKEY_CURRENT_USER \ Software \ Microsoft \ Protected Storage
System Provider
- Right click Protected
Storage System Provider and select Permissions
- Click the user name for the
user that is currently logged on and ensure that Read
and Full Control permissions are both set to
Allow.
- Click Advanced
button, select the Permissions tab.
- Ensure that the currently
logged on user is highlighted, that Full Control
is listed in the Permissions column, and that
This Key and Subkeys is listed in the Apply To
column.
- Ensure that Replace
Permission Entries on all Child Objects with Entries Shown
Here that Apply to Child Objects has a checkmark in the
box.
- Click Apply then
click
Yes in the Security dialogue box shown
below.
- Click OK, then click
OK again to return to Registry Editor.
- Expand the Protected
Storage System Provider key by double clicking or using
the plus (+) sign.
- Right click the user
sub-key folder directly below the Protected Storage
System Provider
key.
Example: User sub-key looks similar to:
S-1-5-21-124525095-708259637-1543119021-16701
- Click Delete and
then click Yes in the Confirm Key Delete
dialog box that appears.
NOTE: Each identity may have a sub-key under the Protected
Storage System Provider key. Delete all of the user sub-key
folders under the Protected Storage System Provider key
using the same method.
- Close Registry Editor and
reboot the computer
Re-Enter Password
Depending on whether you are
using Outlook or Outlook Express the exact method will vary.
In all cases, accessing the Tools menu and selecting the
choice related to Accounts will point you in the right
direction. Select the user account and the option to change
or modify its properties. There will be a box to be checked
to save the password once it has been re-entered. It will be
necessary to perform the password re-entry for each separate
e-mail account. Reboot after each account change.
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