Application Freezes When Using File Open Dialog Box

Problem: The network user tries to open a document using the File Open dialog box. When the Look In: drop down box is clicked the dialog box and the associated application appear to stop responding. More than likely this is caused by an unreachable network connection.

Solution: Remove the unreachable network connections to prevent the dialog box and application from not responding while the drop down list is being populated.

• Open Internet Explorer
• Click on Tools -> Disconnect Network Drive.
• Disconnect all network connections that are unreachable.