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Phoenix Bios Recovery How to recover a Phoenix BIOS (laptop) after a bad flash

#1 User is offline   Erudite ICC 

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Posted 24 October 2006 - 09:14 PM

I recently had a rather frightening experience when I accidentally started the Phoenix BIOS Flash program in Windows.

I have an Intel VBI Compal EL80 (the HEL80 is the non-VBI version), and I wanted to update my BIOS to see if I could shorten the POST time (it seems excessively long, and it's because the thing is counting RAM, to the tune of 2 GB). So I downloaded the 107B BIOS update (From 102B), and was looking through the folder when, for one reason or another, most likely because of a sensitive touchpad, the Phoenix updater for Windows began to run.

Unfortunately, there was no user intervention required. It seemed to check the current version, and apparently since it was older than the version in the folder, started re-programming. No prompts, no nothing. Of course, I couldn't stop it, and it seemed to do okay.

Until it hit the 13/19 mark. Made it about halfway through, and gave me a BSoD (IRQL_NOT_LESS_OR_EQUAL). I nearly had a massive heart attack. Of course, it was toast when I attempted to restart. It powered on, but that was it. No POST, nothing on the screen.

I managed to find enough instructions to build a "Crisis Recovery Disk", which I couldn't use at the time due to not having a floppy drive in my laptop. This Recovery disk allows you to recover your system after a failed BIOS flash, providing your system has a Phoenix BIOS which supports this operation.

I attempted to use a USB flash drive without success, so I had to use a USB floppy drive at to fix it. For those of you that might have stumbled upon this for a similar reason, I will tell you how I got the system back into good working order (I hope it helps; it's not a good feeling when this happens).

First, you need to get the Crisis Recovery Disk Tool. Attached File  Phoenix_Crisis_Recovery.zip (540.42K)
Number of downloads: 5316

If you can't get it in this post, you can find it here: HP Business Support Forum - the download link is the paperclip on the right side at the top of the first post.

Once you have the program, run it, (I checked the "Format" option - I couldn't get it to work without doing that, results may and probably will vary), and you will now have a floppy that you will be able to use to recover the BIOS. But you're not done quite yet.

There is a file on the disk called BIOS.WPH which needs to be replaced with the file for your specific BIOS (mine was EL80107B.ROM, files will vary). The file needs to be put on the floppy in place of the 512 kb WPH file, and you MUST rename your BIOS file (i.e. EL80107B.ROM) to BIOS.WPH. Changing the extension is necessary.

After you have traded the default WPH file for your specific BIOS file, you have a completed disk, and need to remove the battery from the laptop, and unplug the AC power cord. Then plug in your USB floppy drive (with the Crisis Recovery Disk in it and ready to go). Next, With the AC still unplugged, press and hold the Fn(Function) and B buttons. While still holding them, plug the AC power in, then press the power button.

The system should power on, but there should be no LEDs lit up, and the fan should not slow down like it normally does. If that is not what happens, and you get LEDs that light up, and the fan slows like normal, unplug the AC power and try using the Win and B keys instead. Once the system has booted into the BIOS Recovery mode, the floppy light will flash as it reads the BIOS file from the disk. You can then release the Fn+B keys (or Win+B ). After a minute or two, the floppy light will stop flashing.

DO NOT shut the computer off, as the process is only half complete. The system is now flashing the BIOS.

After the floppy light goes off, leave the computer on for two or three minutes; more if you want to be sure, and if the system does not reboot itself (mine did not), unplug the AC power. I let mine go for five minutes or so and pulled the plug (the power button would not shut the system off no matter how long I held it; I suspect this is normal). Five minutes should be plenty; however long you wait, try to be patient. My five minutes of waiting seemed to take forever, but paid off. Better to be without the laptop an extra minute or two than two weeks while it's back to wherever it came from having a new chip installed or the old chip re-flashed. Plug the AC power back into the laptop and fire it up.

If all goes well, you'll have made a very expensive paperweight into something useful again.

It seems this works for most newer models of laptops with Phoenix BIOSes (from what I've seen). Forums I've read have said that it may be either Fn+B or Win+B to boot into BIOS Recovery mode, and I assume the EL80, HEL80, EL81, and HEL81 are the same, and probably behave the same during emergency flashing.

Hope someone finds this helpful, as I had to piece it together from parts I found all over.
Laptop: Compal EL80: CoreDuo 2.0 GHz T2500, 2 GB DDR2 667, 100 GB HDD, GeForce Go 7600, Vista Ultimate | XP Pro SP2
Desktop: eVGA nForce 780i SLI, Intel Q9450, Thermalright TRUE Black 120 CPU Cooler, 8 GB G.Skill DDR2 800, 1300W ABS Tagan BZ PSU, SilverStone ESA Commander, 3Ware 9690SA SAS RAID Controller, (2) WD 320 GB RE HDD in RAID0, (2) Seagate Barracuda 7200.11 1 TB in RAID1, WD GP 1 TB, WD GP 750 GB, Seagate FreeAgent Pro 320 GB, LG Blu-Ray/HD-DVD ROM, XFX GTX285 Black Edition, ATI TVWonder 650 HDTV Tuner, Vista Home Premium 64-Bit SP1, Windows XP x64 Professional, Windows 7 64-Bit
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#2 User is offline   vull 

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Posted 28 December 2006 - 11:46 PM

hi. was your laptop working fine when you got it? my cursor on the desktop was warping like heck, so i considered bios upgrade as well. it turned out to be one nasty thing just because it didn't ask you if you really want to flash the bios, it just started up when setup.exe was started... fortunately my upgrade went well, but i've still got some issues with the laptop. and the sound was whistling(or swashing or smth) on it from the start as well - is it the same on yours?

PS - you can also downgrade the bios from 114B to 107 with the same tool and procedure - am i right?

This post has been edited by vull: 29 December 2006 - 06:26 PM

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#3 User is offline   managed 

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Posted 30 December 2006 - 09:51 PM

In general it's probably best not to do a Bios flash unless you really need a feature the newer Bios has that the old one doesn't.
Bios flashing is one of the few times you can totally trash your computer.

Don't get me wrong, I'm glad you fixed your Laptop but I think you will agree with this after your experience.

BTW there is usually an option in the Bios setup program to speed up the memory check at boot up, at least there is on my 2 Desktop PC's.
Look for something like 'Quick Power On Self Test' or similar and set it to 'Enabled' (or 'ON' etc.).

Thanks for sharing this, hopefully others will be helped by your 'nightmare'. :)

This post has been edited by managed: 30 December 2006 - 09:55 PM

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#4 User is offline   Erudite ICC 

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Posted 31 December 2006 - 05:46 PM

View Postvull, on Dec 28 2006, 11:46 PM, said:

hi. was your laptop working fine when you got it? my cursor on the desktop was warping like heck, so i considered bios upgrade as well. it turned out to be one nasty thing just because it didn't ask you if you really want to flash the bios, it just started up when setup.exe was started... fortunately my upgrade went well, but i've still got some issues with the laptop. and the sound was whistling(or swashing or smth) on it from the start as well - is it the same on yours?

PS - you can also downgrade the bios from 114B to 107 with the same tool and procedure - am i right?


As far as I know, the procedure will work with any bios file you have, as long as it was written for the computer you're flashing.

Where my laptop is concerned, it was fine when I got it. The only issue I've had is on occasion, when the screen shuts off after inactivity, moving the mouse will not turn it back on, I have to physically close the lid and open it back up. Although now that I think about it, I had some weird buzzing or whistling when I hooked it up to some speakers the other day to watch a DVD. Not sure what was going on with it.
Laptop: Compal EL80: CoreDuo 2.0 GHz T2500, 2 GB DDR2 667, 100 GB HDD, GeForce Go 7600, Vista Ultimate | XP Pro SP2
Desktop: eVGA nForce 780i SLI, Intel Q9450, Thermalright TRUE Black 120 CPU Cooler, 8 GB G.Skill DDR2 800, 1300W ABS Tagan BZ PSU, SilverStone ESA Commander, 3Ware 9690SA SAS RAID Controller, (2) WD 320 GB RE HDD in RAID0, (2) Seagate Barracuda 7200.11 1 TB in RAID1, WD GP 1 TB, WD GP 750 GB, Seagate FreeAgent Pro 320 GB, LG Blu-Ray/HD-DVD ROM, XFX GTX285 Black Edition, ATI TVWonder 650 HDTV Tuner, Vista Home Premium 64-Bit SP1, Windows XP x64 Professional, Windows 7 64-Bit
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#5 User is offline   Erudite ICC 

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Posted 31 December 2006 - 05:55 PM

View Postmanaged, on Dec 30 2006, 09:51 PM, said:

In general it's probably best not to do a Bios flash unless you really need a feature the newer Bios has that the old one doesn't.
Bios flashing is one of the few times you can totally trash your computer.

Don't get me wrong, I'm glad you fixed your Laptop but I think you will agree with this after your experience.

BTW there is usually an option in the Bios setup program to speed up the memory check at boot up, at least there is on my 2 Desktop PC's.
Look for something like 'Quick Power On Self Test' or similar and set it to 'Enabled' (or 'ON' etc.).

Thanks for sharing this, hopefully others will be helped by your 'nightmare'. :)


I've been working with computers long enough to know that ordinarily a Bios flash is a last ditch option, but I've seen computers very similar to mine that POSTed a lot faster, so I figured it couldn't hurt. Boy was I wrong...

I had hoped that the Quick POST was an option, but no such luck, even with the update. If I don't enable the full screen logo, I can tell why it takes so long - it is just counting RAM. Mostly I just wanted the system to boot faster, mostly because I hate waiting on it to start up when I'm making service calls.

Lesson learned, though.
Laptop: Compal EL80: CoreDuo 2.0 GHz T2500, 2 GB DDR2 667, 100 GB HDD, GeForce Go 7600, Vista Ultimate | XP Pro SP2
Desktop: eVGA nForce 780i SLI, Intel Q9450, Thermalright TRUE Black 120 CPU Cooler, 8 GB G.Skill DDR2 800, 1300W ABS Tagan BZ PSU, SilverStone ESA Commander, 3Ware 9690SA SAS RAID Controller, (2) WD 320 GB RE HDD in RAID0, (2) Seagate Barracuda 7200.11 1 TB in RAID1, WD GP 1 TB, WD GP 750 GB, Seagate FreeAgent Pro 320 GB, LG Blu-Ray/HD-DVD ROM, XFX GTX285 Black Edition, ATI TVWonder 650 HDTV Tuner, Vista Home Premium 64-Bit SP1, Windows XP x64 Professional, Windows 7 64-Bit
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#6 User is offline   managed 

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Posted 31 December 2006 - 11:48 PM

I can see how you would want to speed it up, especially as time is money.

I flashed the Bios on my PC a while back.
After the flash there was no display.
You know that feeling like your stomach feels empty all of a sudden ?

I was lucky though.

I had been messing around using 2 monitors.
To do that I had installed an old PCI video card for the 2nd monitor.
When I was finished I disconnected the monitor on the card and carried on with the onboard, as usual.
This was several weeks before I flashed the Bios (I had a good reason, honest !)

After the flash - no video.
I eventually realised that flashing had changed the Bios setting to using the PCI card, not the onboard graphics.

It's a great feeling when you realise it ain't dead after all !

Happy New Year.
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#7 User is offline   afrof 

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Posted 13 February 2007 - 04:23 AM

hi there

First sorry my bad english

Im using ACER 1640
My hdd is damaged and buy new one and replaced. old is 60GB New one is 80 GB
But BIOS not see and boot..
I Was download BIOS file from acer than replace..
Everthing is ok. But Voice is gone. New driver old driwer I try no voice..
Than I load old BIOS file. Program says to ok necessary reboot
then Black screen.. Nothing.. :)
No boot, no error messages (beep etc..)
I havent FDD
But when I open notebook check the DVD rom..
Download the Phoenix_Crisis_Recovery
create Floppy disk. Then change BIOS.WPH from FDD.
Floppy disk is ready. Than Open NERO and crate data disk copy all file to cd from floppy.
Battery is in AC power in.. Cd also :)
Press FN+ESC and open notebook if not happend FN+B try..
Wait 3 or 5 minutes
Computer restart coming screen.. But My screen 15,4"wide Screen comes 17"
reload the new BIOS file screen okey but voice gone again..

Some one help me..??
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#8 User is offline   miller 

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Posted 18 February 2007 - 01:02 PM

i've done loads of bios updates on different mobos and so far i have never had one go wrong.

how many of you have had a disaster. i am interested to know how common it is.
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#9 User is offline   Erudite ICC 

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Posted 20 February 2007 - 01:21 PM

I admit to being curious, as well. This seems to be a pretty popular post to visit, and the number of downloads for the file seem quite high, but seldom does anyone ever say if this helped or not. It would be nice to know if this works on other laptops, and if it does, what makes and models, as well...
Laptop: Compal EL80: CoreDuo 2.0 GHz T2500, 2 GB DDR2 667, 100 GB HDD, GeForce Go 7600, Vista Ultimate | XP Pro SP2
Desktop: eVGA nForce 780i SLI, Intel Q9450, Thermalright TRUE Black 120 CPU Cooler, 8 GB G.Skill DDR2 800, 1300W ABS Tagan BZ PSU, SilverStone ESA Commander, 3Ware 9690SA SAS RAID Controller, (2) WD 320 GB RE HDD in RAID0, (2) Seagate Barracuda 7200.11 1 TB in RAID1, WD GP 1 TB, WD GP 750 GB, Seagate FreeAgent Pro 320 GB, LG Blu-Ray/HD-DVD ROM, XFX GTX285 Black Edition, ATI TVWonder 650 HDTV Tuner, Vista Home Premium 64-Bit SP1, Windows XP x64 Professional, Windows 7 64-Bit
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#10 User is offline   patio 

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Posted 24 February 2007 - 12:31 PM

An incorrect BIOS flash has produced many a doorstop...
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#11 User is offline   byrds6 

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Posted 21 March 2007 - 07:25 PM

Sad to say that my DV9000t screwed its BIOS flash two days ago and this proceedure didnt work. Sucks because HP is being a pain to get to do anything. They have however been warned now that if I do not recieve a call from a case manager in 24hrs I will be writting the board of directors yet again. Sucks doesnt it that we spend 2k on an item and cant get proper support
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#12 User is offline   Sparrow 

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Posted 22 March 2007 - 02:22 AM

View Postmiller, on Feb 18 2007, 06:02 PM, said:

i've done loads of bios updates on different mobos and so far i have never had one go wrong.

how many of you have had a disaster. i am interested to know how common it is.


Hi Miller - I had a bad bios flash last year - In my case I had 3 machines with the same mobo (abit NF7) so I took a chance and used the good bios chip out of one of the others to boot the bad machine and then hot swapped it for the bad chip - was then able to try the flash again and it worked.

Obviously this rescue method is only any good if you have two machines with the same bios chip, but might be of interest to someone.
If computers are so great, why do they still need us to plug them in?

Trend Micro PcCillin Internet Security 2008, Superantispyware, Nero Backitup, Allways Sync.


Windows XP Home and Professional SP3 (and Vista now)
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#13 User is offline   Mike the Pirate 

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  Posted 25 March 2007 - 12:54 PM

The procedure is not working on my DV9000T either. :)
It is beeping louder than heck !!

I have the phoenix crisis recovery floppy on an external USB Floppy drive with the latest extracted and renamed bios.wph
snow working .... snow working ... :blink:

Can anybody help?
What am I doing wrong?

Michael

View Postbyrds6, on Mar 21 2007, 07:25 PM, said:

Sad to say that my DV9000t screwed its BIOS flash two days ago and this proceedure didnt work. Sucks because HP is being a pain to get to do anything. They have however been warned now that if I do not recieve a call from a case manager in 24hrs I will be writting the board of directors yet again. Sucks doesnt it that we spend 2k on an item and cant get proper support

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#14 User is offline   h017ah 

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Posted 31 March 2007 - 10:24 AM

Thought I should share my experiences on this matter too :)

I have a Acer Aspire 9814 where I did a BIOS update some days ago where the machine froze midways during the flashing. (In retrospect, never ever flash in windows without disabling every background process you can come over. I did the flash on a newly Acer-provided install of Windows XP MCE, and it was loaded with extreme amounts of bloatware). I spent a whole day trying all sorts of key combinations and recovery disks, on USB diskette, USB key, CD-ROM, you name it. Nothing worked, couldn't get the machine to read from my USB diskette drive no matter what I did. I had practically given up on the matter, hadn't it been for a nice tip I stumbled upon from wim's BIOS forums the day after. Basically, it was just a trick with the Fn+Esc combination.

This is what you'll have to do if you've got a new Acer laptop (you'll need an USB diskette drive):

1: Follow Erudite ICC's instructions on how to create a rescue disk for your computer.
2: Take the battery and the power cord out of the laptop.
3: Hold in Fn+Esc, take in the power cord and then press the power button. The laptop is going to flash the LEDs a bit, and then be silent, and then turn on again after about two to three seconds.
4: The trick is to first press Fn+Esc and see the first flash, then let go and then press Fn+Esc (and hold) again before (or as) the machine turns itself on again. If you do this right, the machine will begin to read from the USB diskette drive, and your machine is saved :)

Thanks to Erutide ICC for the helpful input! I saved lots of money on this :)

This post has been edited by h017ah: 31 March 2007 - 10:31 AM

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#15 User is offline   brenyoka 

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Posted 02 April 2007 - 12:43 PM

Hi guys,
Thanks for this awesome help !!!! I just saved myself a lot of hussle. AND: I did it on Vista !!!

My system: HP Pavilion DV2000t laptop, T2050 CPU, intel945pm chipset, geforce7200 GPU, 1giga RAM

I installed an older bios over the latest one (my fault, clearly, but there were issues with my sata drive with the latest bios), so after reboot total dead....

Everything worked as in the instruction, except I needed win+b and not fn+b. After the bios got flashed, my system even shut down itself. I waited another 5mins (just in case), remove the FDD, put battery back, plug in, boot - OK!!!

One note: I had to install the SAME version of bios, update this way did not work for me. (in my case, I directly wanted to install back the newest bios onto the floppy disk. Everything seemed to be working, but no luck in the end. Then I tried the older bios, and all works fine now!) Also, the difference between the bioses are srious: the old one the last one for xp, the new one was supposed to for the vista. So maybe that played a big role in ruining my system. I mean just a downgrade bios does not mean an automatic bios collapse, does it?
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#16 User is offline   steves1949 

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Posted 18 April 2007 - 12:52 PM

I have an Acer 1654WLMi

I used the pheonix bios updater that it told me to use. Typically, all goes well, shuts down, and well... it wont boot again

I am trying this crisis recovery disk, but i cant quite get it. Do I actually need a usb floppy disk drive or is a bootable cd ok? I would really appreciate your help on this matter. How can i actually tell when my bios is updating? Do I just wait? Nothing is going execpt th fan. The disk loaded but stopped after about 10 seconds.

Please help, i would be eternally greatful. Thank you in advance

Stephen

EDIT: I followed the acer staps that were shown above. Fn+Esc. I did it and its really beeping. 1 long, 2 short. What does this meen? Please help

This post has been edited by steves1949: 18 April 2007 - 12:58 PM

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#17 User is offline   steves1949 

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Posted 19 April 2007 - 08:34 AM

Well... 2 days ago my bios crashed, surprise surprise.

I followed the tips for the acer and... SUCCESS!!!! The bios is recovered and my laptop will live to see Vista, which im sure will present a few more problems.

Thank you all for your guidelines on theis topic.

Stephen
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#18 User is offline   Finchy70 

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Posted 10 July 2007 - 01:25 PM

I've damaged my bios trying to add my new N wireless mini pci-e card to the whitelist.
My DV2205EA powers but no display. It has a pheonix bios and I've tried the Pheonix Crisis Recovery Disk.
No battery and powered holding Fn B, Win B, Fn Esc, and Win Esc. USB FDD does not do anything.
Does anyone know if the bios in the DV2205EA supports the Recovery boot.

Need some help please.

This post has been edited by Finchy70: 12 July 2007 - 11:17 AM

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#19 User is offline   Finchy70 

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Posted 11 July 2007 - 12:47 PM

Did some more digging as i was not satisified with the fact that my laptop was an expensive paper weight.
I downloaded the latest bios for my DV2205ea and opened it with a version of Pheonix bios Editor I found on the Intel website (Google intel Biosedit21000). This version was newer than the BEdemo.zip version thats flying about and it unpacked my bios without the usual errors. I then went to the Multiboot III tab and noticed the tab for Boot Fail Recovery was deselected. I think this means that HP ships its Bioses for the intel DV2000 series with no ability to use Pheonix Crisis Recovery. Work for an IT supplier so managed to get a second hand main board and replace mine. I then opened the f.34 version of the dv2000 bios and selected Boot Fail Recovery option then repacked the bios. I crossed my fingers and flashed this to my dv2205ea and to my amazement it booted. After windows loaded I shut back down and removed the battery. I held Windows-B and pluged in the ac. I pressed the power button and to my amazement my usb FDD sprang into life and my HP started beeping really loudly.

This in short means
HP SHIP THE DV2000 bios WITH NO ABILITY TO USE PHEONIX CRISIS Recovery.

Now I had a get out if all went wrong I decided to try again to add my new Intel draft N card to the bios whitelist and I even managed to do that successfully. Thats another story though.

This post has been edited by Finchy70: 11 July 2007 - 12:49 PM

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#20 User is offline   Gamoto 

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Posted 03 August 2007 - 11:30 PM

[quote name='Finchy70' date='Jul 11 2007, 11:47 AM' post='156973']
Did some more digging as i was not satisified with the fact that my laptop was an expensive paper weight.
I downloaded the latest bios for my DV2205ea and opened it with a version of Pheonix bios Editor I found on the Intel website (Google intel Biosedit21000). This version was newer than the BEdemo.zip version thats flying about and it unpacked my bios without the usual errors. I then went to the Multiboot III tab and noticed the tab for Boot Fail Recovery was deselected. I think this means that HP ships its Bioses for the intel DV2000 series with no ability to use Pheonix Crisis Recovery. Work for an IT supplier so managed to get a second hand main board and replace mine. I then opened the f.34 version of the dv2000 bios and selected Boot Fail Recovery option then repacked the bios. I crossed my fingers and flashed this to my dv2205ea and to my amazement it booted. After windows loaded I shut back down and removed the battery. I held Windows-B and pluged in the ac. I pressed the power button and to my amazement my usb FDD sprang into life and my HP started beeping really loudly.

This in short means
HP SHIP THE DV2000 bios WITH NO ABILITY TO USE PHEONIX CRISIS Recovery.

Now I had a get out if all went wrong I decided to try again to add my new Intel draft N card to the bios whitelist and I even managed to do that successfully. Thats another story though.
[/quote

So I have a dv2000 with the amd turion 64X2 and I was wondering if you could teach me how to make the intel wireless 4965 draft n card work in it without gettting the 104 error on boot? I downloaded pheonx bios but I dont really know how to make it work with my card. I would appreciate any help you could give me
thanks
elliot

This post has been edited by Gamoto: 03 August 2007 - 11:31 PM

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