[NewfyChic]

I am having the same problem only my error message reads:
HKEY_LOCAL_MACHINE\Software\Classes\CLSID{CA8A9780-280D-11CF-A24D-444553540000}Control
You do not have access to that key, verify you have sufficiant access or call you support personnel
I granted myself FULL access to all of the registries, I am baffled. Please Please someone help. I have been trying to fix this for months now. Even Adobe was unsuccesful in helping me.
I have ran "regedit.exe and set all users to FULL ACCESS. It still give me this stupid error. I am really confused. And to think I once thought of myself as "Computer Savvy" LOL

[VA(s)T]

Indeed strange error which is known to in older os than xp, but for xp there are no direct solutions to find..
http://support.microsoft.com/default.aspx?...;EN-US;Q236427&

Try this util it does the same as the old scanreg /fix command for xp..
http://www.snapfiles...dlntregopt.html


Edit:

Quote

The Class ID for the pdf.ocx for Acrobat 5/6 is;
{CA8A9780-280D-11CF-A24D-444553540000}

It's the BHO of acrobat
http://castlecops.co...46-Pdf_ocx.html

First question, what version of acrobat are you installing 7.0 or 7.0.2 (get the last one)
and do you have already an earlier version installed..
http://www.theelderg...showtopic=11423

So this also means ActiveX !? I would start to look if you have security software
installed which possibly prevent ActiveX entries from installing..

This is a wild guess, but if you ever played with the internet security settings
put them back to default.

I also think that it could cause no harm to delete this key from your registry,
it will be recreated again by installing Acrobat.. (but always create a restore point before deleting)


http://www.acrotips.com/pdf/articles/Acrob...e%20Browser.pdf
(this is mean i know posting a .pdf link and you're not having acrobat, can't help it)

This link contains almost the same info
http://www.planetpdf.com/developer/article...?ContentID=6759

Do you have Java installed?

This post has been edited by VA(s)T: 25 June 2005 - 12:46 AM

[daveydoom]

Roxanne also responded in the other thread you posted in:

http://www.theeldergeek.com/forum/index.ph...t=0&#entry72454

[NewfyChic]

OK, I was trying to to download 7.0. Funny thing is I clicked on that PDF link you posted and it opened. This is getting weirder by the moment. I will try to download 7.0 again and see what it says, I set the Internet Options back to default.

[NewfyChic]

OK, I just tried that. NOPE!! I even tried to delete the key, it say Error deleting key and won't delete it! Oh this is frustrating!

[VA(s)T]

If a .pdf link opens you have already acrobat installed, uninstall older version first..

[NightSouls]

Hi there. I also am having the error 1402 issue when trying to install Acrobat 7.0.n. It nicely uninstalls 6.0 and then fails. Re-installing 6.0 works fine. To add to the mix, however, I am having the same error 1402 issue with a couple other installs. One is a program called Libronix where I get the following:

error 1911 Could not register type library for file ...
error 1402. Could not open key - HKEY_LOCAL_MACHINE\Software\Classes\Interface\{...}\NumMethods

The 1911 happens for one file and the 1402 happens for 5 files.

And ... also the same type issue for a test program called FastTrack.

I don't think it's an Acrobat issue.

I have full admin rights. I have run a couple registry cleaning utilities but to no avail. I have also gone and disabled everything I can that is running in the background in the hopes that might help.

Any ideas?

Jim

[rico123]

Hello Everybody,

Let me add my two-cents, to this intresting thread.

1. Prior (just before) installing anything, even from Mr. Bill Gates, create a "system restore point, PreAdobeinstall etc) then install. If everything goes south on the install, remove the program, then run the system Prexxx restore point. Now not a trace of the offensive prog. is cluttering up the registry. Have you tried a system restore, then install?

2. I think Adobe has a manual un-install. Which may or may not be helpful. Then install the latest greatest from Adobe

3. I always keep my fingers crossed when I upgrade any Adobe product.

Have you tried a restore point & then re-download & install?

[steven2004]

you could try unregistering the Active X object in question by

searching in program files for this file

pdf.ocx

then when you know where it is located

run this command

regsvr32 /u "C:\program files\Adobe\Acrobat 5.0\Reader\ActiveX\pdf.ocx"

but obviously replace the bit in red with the full path and name of the file on your system.

If all goes well those keys will be uninstalled from the system.

This post has been edited by steven2004: 27 June 2005 - 12:20 PM

[NewfyChic]

OK, I did what you posted. I searched my computer for that. Twice!! Nothing came up. I tried to delete the key in question and it says Unable to delete....This is really getting on my nerves. And now, my Norton doesn't work, it says it is missing some key components to run....Does this nightmare ever end? OK, So can I try to unregister this? HKEY_LOCAL_MACHINE\Software\Classes\CLSID{CA8A9780-280D-11CF-A24D-444553540000}Control

Just curious...
Also, I tried system restore, unfortunatly my computer needs to be rolled back to Nov or Dec, It won't go back past Jan of 05!

This post has been edited by NewfyChic: 27 June 2005 - 06:52 PM

[NewfyChic]

?? Anyone ??

[Centauress]

You are attempting this from a User Account that has Administrator privileges? That’s the only other thing I can think of.
Roxanne

[VA(s)T]

I do not want to be a spoil Chicky but i have the feeling that going here

http://housecall.tre.../start_corp.asp

here
http://service1.symantec.com/SUPPORT/tsgen...=&osv=&osv_lvl=

than here
http://www.webtree.c...p/repair_xp.htm

here
http://www.avast.com...ast_4_home.html
or
http://free.grisoft.com/doc/1

and
http://www.zonelabs....ontent/home.jsp

or
http://www.theelderg...showtopic=11517

will be part of your solution to fix this...

[NightSouls]

hmmm ...

I took a quick look at your list of web pages. I also have my 'list' of protective software and have run each one numerous times to see if something is hanging on. Unfortunately, it doesn't seem to help clean up the issue. Best I can figure is that somewhere in my past installations something got inthe way.

I have uninstalled everything from recent memory ... and shut off processes running in the background (and yes, a few I shouldn't have but I had to try them anyway!) Still no luck. Very, very frustrating. In the end, it may come down to a clean Windows install and a s-l-o-w painful reinstall of everything. Not sure I'm in that much a need for Acrobat 7.x yet

Off to the registry I go!

[Centauress]

I think perhaps running a good registry cleaner might be a wise decision in this instance as well. I know Adobe products (Reader included) create a LOT of keys. Uninstall all versions of Reader and then run the cleaner. After that restart the computer and try again.

The only registry cleaners that I have used that I feel safe to recommend* are RegSeeker and M$ Regclean. The latter plays it a bit safe, but is great for maintenance. RegSeeker works a treat. I’m sure other members can post links to their favorite cleaners as well.
Roxanne

RegSeeker
Download M$ RegClean from Major Geeks

*NOTE: Please be careful with registry cleaners; some work better than others and it is possible for them to do a tremendous amount of damage.

[NewfyChic]

I ran a reg cleaner for the Geek website and had no clue what it did. I deleted all keys that pertained to Adobe reader, I still cannot download it! Same error message.

[NightSouls]

Okay ... lots of Klondike icecream bars and a tedious evening of installing and registry mining ... and it's installed.

The following does require DELETING from the registry so BE CAREFUL!!!!!!!!

NewfyChic - here is what I had to do:

1. I ane the install for 7.0
2. when it errors with 1402 I copied down the last 8 digits of the listed key (ex. the error listed HKEY_LOCAL_MACHINE\Software\Classes\TypLib\{CS23F390-9C83-11D3-9094-00104BD0D535}\3.0 - I copied 4BD0D535)
3. I opened RegSeeker (see link listed in an earlier message by Centaurus)
4. I searched the registry for 4BD0D535
5. I opened the registry to verify what it was (after looking through numerous entries it seems that Acrobat 6.0 leaves behind keys refering to TypLib 2.0 - Acrobat 7.0 uses TypLib 3.0 - it seems to choke when it runs into the earlier version)
6. I exported the key *** just in case!!!
7. I deleted the key (and all its subkeys)
8. I ran the installer again and waited for it to fail and repeated again, and again, and again ... I think I ended up clearing out 20 entries total.

The end result was that it installed okay.

Just remember to take your time, export the key before deleting it and work your way through the install. You only need to search through HKEY_LOCAL_MACHINE.

Now to try and clean my other programs!!!!!!!!!!!

Jim

[Adrien]

Hey All,

I had this 1402 problem as well. This article put me on the right track. I found a different way around it.... joined and here is my first post.

Firstly the problem for me was

• Adobe Elements 7.0 is the offensive and offending beast (who designs things to be uninstallable anyways)
  
• Always trying to reinstall itself following creating emails in outlook (which uses Word on this PC)
  
• Broken install following RegSeeker clean removing all the keys found (i.e. red and green)
  
• From Add/Remove programs neither Repair or Remove worked on Adobe Elements 7.0
  
• Stalls on a 1402 error complaining about permissions on an Adobe Reg key that Adobe software itself cannot remove.

What I did do (discarding the steps that didn't do squat, and a registry restore that saved my bacon):

• Tried to restore the RegSeeker backup: failed (!)
  
• Bizzarely this broke the System Restore: failed also to fix the problem (!!)
  
• Went to Adobe Knowlegebase and searched for "error 1402 could not open key" first article worked for me Error "1402: Could not open key ..." or "1406: Could not write...to key..." when you install Acrobat or Adobe Reader (6.x-9.x or 3D on Windows)
  
• This article talked about how to tinker with Registry Key permissions to allow removal to work. Basically Adobe have been clever butts and there was no System or Administrator permissions on specific keys - presumably for copy protection or other paranoid - pain-causing methods (to customers) that only makes sense to accountants with no customer contact. (rant mode off)
  
• Did a full backup of the Registry which saved my bacon... on one of my failed adventures (no Adobe software was recognised by Add/Remove programs)
  
• Used Windows find... to find the elements.msi installer that was logically tucked in the setup directory of the Elements 7 folder in program files -> adobe
  
• Ran the repair process pointing at the elements.msi file I found instead of the CD which my client did not have.
  
• Repair ran until the 1402 key complaint
  
• Found the key in registry hopped up one level and ran the fix from Adobe...
  
• Re-ran Repair pointing it at the installer file elements.msi and it fixed it

Conclusions

• RegSeeker can nuke software installs of clever software that tries to use permissions in registry.
  
• Before running RegSeeker, manually do a full backup of the Registry using RegEdit as well as setting a System Restore point and as well as doing RegSeeker backup. Belt, braces and bycycle clips.
  
• Join eldergeeks forum (does handing 8" state-of-the-art floppy disk straight out of Uni count me in as an elder geek?)

Best Regards,

Adrien.

[Flevokiwi]

Although this topic is almost 4 years old, thank you for adding your "way around it". It may help someone reading it at some point in time, although Adobe 7 gets more outdated as time goes by...

And of course... welcome to TEG!